Omnchannel Excellence
Your road map to Unified Commerce
Offering customers multiple paths for their purchases is essential, but it isn’t enough to create loyalty. Customers will challenge brands if item pricing or availability differs depending on which sales channel they choose, and this usually results in lost sales.
Providing seamless experiences demands not only a omnichannel commerce solution but a streamlined backend connecting fulfillment, order and promotion management.
Many organizations are facing legacy challenges to provide experiences beyond channels, regions and brands.
A first step is to build micro services architectures to allow to connect new channels fast. The vision of omnichannel fullfilment, omnichannel Commerce & Experience platforms demands investments into strong data foundation from customer, product to content.
